Top 5 chat platforms for WordPress websites | Best WordPress Chat Plugins in 2023

There’s nothing better than getting instant help when buying something or needing assistance. Or chat with employees and colleagues (even on the phone these days?).
That’s when a face-to-face conversation comes into play.
But to go further, we’ve done the tests and comparisons for you.
We bring you ten of the best plugins that you can easily and quickly integrate with WordPress. It’s really simple. Also, you don’t need any coding skills.

Why You Should Use a WordPress Live Chat Plugin

Because direct messaging can give you so many benefits that can translate into better conversions. Means business growth.
Hey, when you’re looking for something, whatever it is, talking to someone who can answer all your questions will make you feel better about the company.
They work well for potential customers, existing users, team members, and more.
Personalized experiences matter. (Especially when you add an emoji or two.)

Instant integration

The cool thing about the live converse plugin is how easy it is to use and integrate.
You don’t need advanced skills to do this. Everybody can do it!

And what’s even better is that you can always reach out to support staff (via live chat, duh!) in case you have any questions.
But it only takes a few clicks and you are ready to start chatting.

Fast branding and personalization

All premium live converse WordPress plugins are easy to customize, so they match your brand.
You can modify the necessary features, add or remove it, as well as integrate it with third-party applications.
Make it look like it’s part of the site in the first place (even if it’s not).

Endless built-in functions

While we go into more detail about features and functions below, it’s important to note how much time they save you.
I don’t even want to imagine coding and creating a live converse from scratch. It takes forever when someone using a plugin can talk to thousands of people.
Some investments are worth every penny. And it’s live converse software.

05 Best WordPress Live Chat Plugins

1. Tidio

Tidio is a great solution to take your customer service to the next level. It easily integrates with any website and looks great on mobile and desktop devices.

But Tidio is more than your usual live converse tool and that’s why we recommend it the most.

First, it has all the benefits of live converse. You can also customize it to your needs so that it meets your branding guidelines.

Second, you have the option of setting up a chatbot, but you can even find one of its 20+ templates to suit your needs. Save time.

Third, as an e-commerce website owner, you can set up attractive promotions and discounts. This gives you more chances to win customers and enjoy more sales.

You can also collect emails and phone numbers via Tidio converse. You can also connect it to multiple channels, like Facebook Messenger and Instagram.

And which one is the best? It takes five minutes to install Tidio and set up live converse on your website.

Epic.
But what could be better? You can get started for free.

Features:

Third party integration
Chatbot with pre-made templates
Unlimited visitors and converse
Desktop and mobile apps
Live input
Quick Reply

Benefits:

Setup in Minutes
Data and Analytics
Multi-language support
Visual conversebot builder
Upselling and lead generation

Cons:

Lack of optimization (A/B testing)
Media plans can be expensive

Price:

(You get 2 months free when you pay annually.) Supports 100 unique visitors and converses unlimited.
Communicator ($19/month per carrier):
Like free with direct input, page view, and notes.
conversebot ($49/month):
unlimited visitors and active conversebots, 3 operators and Zapier integration.

2.Live chat

LiveChat is your best bet when looking for a messaging feature with options to capture and sell leads.

What we really like about Liveconverse is that it connects to many services, like email, Messenger, WhatsApp, SMS, and more.

Another great benefit is product visibility and buy button directly in live converse. A potential customer can make a purchase on the spot!

Routing converses to the agent in question is also easy after installing the trigger.

Example:

If anyone has questions about pricing, they can be directed to the sales team and if support is involved, contact the support team.

Furthermore, Live converse takes things to the next level by integrating with more than 200 tools that you can find on its app marketplace. By the way, you can explore first.

Another thing worth mentioning is the customizability of the quick converse widget that anyone can use. It even supports over 45 languages!

In addition, LiveChat reports and analytics are extremely useful when you want to view converses, get customer reports and get ticket details. (But there are many other stats that would be helpful.)

Resolve issues instantly and increase conversions with Live converse.

Featured:

File sharing
Notice
Routing Rules
Agent Profile
converse report
encode
Credit card mask

Favorable:

Excellent front-end and back-end
Endless features
Desktop and mobile apps
sales function
Smart AI
Practical knowledge base

Inconveniences:

Expensive for many dealers

Price:

(All prices are per agency, except for the Enterprise plan.)

Admission ($16/month):
For small offices (or sole proprietors).
Group ($33/month):
For a full-time support team.
Enterprise ($50/month):
For customer service. Enterprise (custom pricing):
For Fortune 500 companies.

3.Sendinblue

If you are looking for more than just a live chat plugin (read marketing system), we cannot recommend Sendinblue highly enough.

Every website owner will benefit from a great gift package.

While there are countless options, we will always focus on the converse solution.

Sendinblue gives you an almost instant setup process. And it will be fast even if you are going to modify it and configure its functions (which we strongly recommend you to do and not use its default settings as it will not look as good as ).

You can customize the colors, add your business name and logo, and personalize the overall experience with simplicity. Users love it!

One of our favorite features about Sendinblue is that the support agent can see which page the user is on right in the converse. This saves you from having to question what their queries refer to.

And it is very easy to assign tasks to different converse agents so that users are treated appropriately.

Finally, you can check out the benefits of Sendinblue for free and start there. One cool thing about Sendinblue is that if you collect users’ emails, then you can apply it to their email marketing and take things to the next level.

Featured:

Customize chat box
Agency organization
Favorable:

Installation takes a few seconds
Many features for business growth
Inconveniences:

No chatbots

Price:

Free:
1 chat user, 300 daily emails and unlimited contacts.
Lite ($19/month):
1 user chat, unlimited daily sending, A/B testing.
Premium ($49/month):
1 user chat, landing pages and marketing automation.
Enterprise (custom pricing):
1 user chat, reporting, multi-user access and Facebook advertising.

4.Live Chat on Hubspot

It is a complete CRM with live chat software integration.

You will have fun using it and enjoy helping your website visitors. Of course, this means a much higher chance of turning them into leads, new sales, and overall site performance. Many features allow visitors to contact you when they need help. You can also define a routing rule that connects the user to the right agent, be it sales, service, or any other department.

Hubspot’s chatbot feature is also very rewarding as it saves a lot of time for agents. Set as many conversations and personalized responses as possible, making it easier for both parties.

Noteworthy:

Hubspot automatically saves all messages (in the conversation inbox), so you can check them out at any time. Any agent can reply directly from this inbox, even regarding follow-up.
Very convenient.

And if your business (or your agency) isn’t open 24/7, set up business hours so users know when you’re up and running. But you can still set email capture offline for extra interaction.

Featured:

chatbots
Ready to chat
Customize interface
Chatbot Builder
Welcome message
Capture email

Favorable:

No third-party apps required
Seamless integration with Hubspot CRM
Inconveniences:

expensive package

Price:

Free:
Live chat (with Hubspot branding), basic bots, email scheduling, shared inbox, up to 25 pages, and more. Admission ($25/month):
All free tools, live chat (Unbranded Hubspot), live tech support, reporting dashboard, up to 50 pages, and more.
Professional ($400/month):
All free tools, live chat (Unbranded Hubspot), 10,000 pages, and more.
Enterprise ($1200/month):
All free tools, live chat (Unbranded Hubspot), 10,000 pages, advanced features, and more.

5.Like users

When you value your business and online presence, you need User Likes. Simple as that.

Its instant chat engine creates a pleasant experience that makes everyone feel at home. This applies to both visitors and agents, BTW. Everyone wants a comfortable shopping experience and you can give them Userlikes.

A potential customer can contact at any time and initiate a conversation with a personalized chatbot before redirecting it to an actual human. The flow is smooth with a modern and branded chat box.

Don’t forget that you can also define groups so users can choose who to talk to.

Simple and detailed user and agent profiles for a more private experience. (And Userlike also shows what pages the user has visited – yes, the agent gets a lot of information!)

You can connect Userlike with many channels, like WhatsApp, Facebook and Telegram (even SMS) etc.

We enjoyed the Userlike experience firsthand, how easy it was to switch from chat to video calling.

Yes, it is also possible!

Userlike’s dashboard also feels like you’ve used it before – minimalistic but with all the functionality in a single click. (No learning curve needed.)

Direct Messaging, chatbots, video calls, add-ons, big business features – User Likes are next level.

Featured:

Modern design
Video calls
Visited pages
User and agent profiles
chat data
Download file
Automatic translation (more than 25 languages)
Notice

Favorable:

Easy to use
Endless features
Great customer service
Inconveniences:

Setting up the chatbot is a bit confusing
Higher price range

Price:

Free:
1 spare, 1 seat. Group (90€/month):
4 widgets, 4 seats, 1 channel.
Enterprise ($290/month):
10 widgets, 10 seats, 3 channels.
Enterprise (720€/month):
20 widgets, 20 locations, 5 channels.

Conclusion

The live chat WordPress plugins we’ve shared are thoroughly tested and proven solutions for any website, niche, and industry.
They can easily handle 10 and 1000 queries. Furthermore, each software welcomes beginners and professionals with open hands.
Although each tool has its own characteristics, we recommend using Tidio.

On the other hand, if you want a solution that also takes care of marketing, go straight to Sendinblue. However, since each audience and business is unique, you should also test at least the first four.
They all offer a free version to get started.
But all the others also offer free trials.
That means you should invest a little more time to find the ideal solution that you can use EVERYWHERE.

FAQ